Refund Policy
Refund Policy
Everything you need to know about returns, refund processing times, collection charges and important return conditions.
Returns for domestic & business customers
Our standard return process is shown below. Where different conditions apply to business customers, these are clearly marked.
How long does a refund take?
Once your returned item has been received and inspected, please allow time for the refund to be processed.
How to return your order
Pack Your Item
Pack securely with all accessories, ideally using the original packaging.
Add Your Order Number
Clearly write your Order Number on the package.
Send It Back
Use your own courier or ask Avern to arrange collection.
Avern Cleaning Supplies
Unit E6/7, Blackpole Trading Estate East
Blackpole Road
Worcester, WR3 8SG
United Kingdom
Restocking & return charges
The following charges apply to business purchases only.
Plus applicable collection and delivery fees.
Plus applicable collection and delivery fees.
Used business products are not accepted simply because they are no longer wanted or suitable.
Please complete our Warranty Form so our team can investigate the issue.
Important return information
Used H Class vacuum cleaners are non-returnable due to health and safety considerations.
Unused H Class machines can be returned. Applicable collection costs may apply.
Machines purchased without advice and subsequently experiencing static problems may not be accepted for return. Please contact us for advice on suitable anti-static kits.
Products made or built specifically for a business order cannot normally be returned.
Business pallet returns over 30kg incur an additional £60 + VAT charge.
Business returns are not accepted more than 30 days after delivery.
Need to return an item?
Complete our online return form with your order details and our team will help with the next steps.