Numatic Service Packages
FloorCare Servicing & Support
Servicing your cleaning equipment periodically ensures best cleaning results, reduces the likelihood of costly breakdowns, and increases the life of the machine — keeping it efficient and safe.
For extra peace of mind, our full-service contracts cover you for any accidental damage or breakdowns, including two visits every year to service your machine.
Our Protect Service Package offers 48-hour call-out, 7 days a week. Highly skilled engineers carry out on-site repairs to reduce downtime — and if we’re unable to fix your machine, we’ll provide a replacement.
| Feature | Protect – Premium | Maintain – Standard |
|---|---|---|
|
Getting Started Our expert team will get you up and running on-site. |
✔ | ✔ |
|
Operator Training Training provided on how to achieve best cleaning results. |
✔ | ✔ |
|
Specialist Support Contact with a specialist FloorCare customer care agent personally dealing with your case. |
✔ | ✔ |
|
Service Visits On-site service visit twice a year from one of our engineers. |
✔ | ✔ |
|
Fitting of Consumables Engineers will fit consumables during each service visit. |
✔ | ✔ |
|
Ongoing Training Keeping your team up-to-date with face-to-face training. |
✔ | ✖ |
|
Onsite Support Engineers arrive equipped with the necessary spares. |
✔ | ✖ |
|
Complete Cover 3-year peace of mind: parts, labour & fair usage included. |
✔ | ✖ |
|
You Stay Cleaning If we can’t fix your machine, we’ll provide a similar one. |
✔ | ✖ |
Care Charges — without a Service Package
Typical one-off rates if you’re not covered by a Numatic Service Package.
- Call Out (flat charge) £70
- Hourly (billed in 30-min increments) £50
- ½ Day Training (up to 6 people) £250
- 2 Hour Training (up to 3 people) £150
- Demonstration FREE
- Part Replacements £50–£600
© Numatic International — Service Packages